Is an insurance company required to answer my questions and correspondence about an insurance claim?

Yes. An insurance company can violate the Kentucky Unfair Claims Settlement Practices Act when it fails to acknowledge and act reasonably promptly upon communication with respect to claims arising under insurance policies. Basically, the insurance company is required to timely and reasonably communicate with an insured about a claim; a failure to do so can be a violation of the Unfair Claims Settlement Practices Act.
 

Robert L. Abell, an insurance claims lawyer in Lexington, Kentucky, is an experienced insurance bad faith attorney, who can help you get your insurance claim paid or recover damages caused by an insurance company's bad faith practices.  Call Robert Abell Law toll free at 866-578-5302 for a free consultation.